After-Hours Urgent Ortho Care is now available in Wilton, Monday to Friday from 4:00 pm to 7:00 pm and Saturdays from 12:00 to 4:00 pm. Walk-ins welcome.

Medical Records Request

X-ray and MRI Imaging Included

In accordance with the Health Insurance Portability and Accountability Act (HIPAA) of 1996 and Connecticut law, you have a right to your health information. You may retrieve your clinical visit summary via the ONS patient portal. To obtain copies of additional medical record information and X-ray or MRI images, please utilize the options below. Please note, records will not be released without a request and authorization.

Patient Requests

To request a copy of your medical records, please complete this form.

To request your medical records be sent to a healthcare provider, please complete this form.

Third Party Requests

For medical records requests by a third party, please click here.

For questions related to a legal medical records request, please contact DMRS at 800-359-8520, between 10:00 AM and 6:30 PM, Monday-Friday. You may also email your question to


You will not be charged for records accessed via your patient portal. You may download your clinical visit summary (MRI/X-ray images not included) through the ONS patient portal. Login to your portal account here and click the Health Records icon.

You will not be charged for records sent directly to a healthcare provider for continuing care.

For all other requests, payment is required prior to releasing your records. An email invoice will be sent to your email address on file.

  • For medical records (MRI/X-ray images not included) sent by US mail, the CT state-regulated rate is $0.65/page (maximum charge of $6.50).
  • For MRI/X-ray images sent electronically via a HIPAA secure link, the fee is $15.
  • For MRI/X-ray images copied to a CD and sent by US mail, the fee is $25.